PITTSBURGH (June 16, 2013) – Sentric, Inc., a leader in cloud-based workforce solutions, announced today that it has made more than 300 enhancements across 80 different reports in its SentricWorkforce application. The improvements, available immediately, provide new reporting parameters that will give clients instant access to more customizable views of their organization and their employees.
In order to ensure the strongest integrated HR, time and attendance, and payroll solution in the HCM market, Sentric makes three major version updates per year across its product portfolio. The improvements are based on a combination of direct client feedback and overall product innovation plans.
“The client feedback we get is exceptionally strong,” said David Lewis, COO, Sentric. “Our service model gives every client a dedicated, domestic customer service representative. And every person in our organization, even our front desk, is integrated in our CRM process. This high touch, relationship driven approach makes us very accountable to customer needs and gives us a better understanding of what they want from a workforce solution. This particular round of updates was rooted in that client input, while the pending fall updates will focus on a more intuitive user experience.”
Sentric also conducts an annual survey of all its customers to provide the opportunity to weigh in on the next year’s changes. As a Software-as-a-Solution (SaaS) provider, Sentric has the flexibility to respond to this feedback quickly and to make frequent updates across all customers in the cloud.
“This ongoing improvement is one of the biggest advantages of being in the cloud,” said Michael Lavender, chief product architect, Sentric. “We can aggregate clients’ most urgent and consistent requests and address them across our customers seamlessly, affordably and quickly, without burdening their IT or HR staff. It’s also a critical capability to maintaining compliance across IRS guidelines, state tax law and Department of Labor regulations.”
Other version updates include:
- I9 form updates to meet new USCIS requirements (released in March 2013)
- Improved tax functionality to reduce user error and improve accuracy
New customers will have the new report parameters available at implementation. The next SentricWorkforce updates are scheduled for this fall. For more information visit www.Sentric.net.
About Sentric Inc.
For 20 years, Sentric has serviced the middle market with HR, time and attendance and payroll solutions. Today, we deliver integrated workforce applications in the cloud. Our mission is to secure clients for life by ensuring software and service work together to solve real business problems. We think our 97 percent customer satisfaction and 96 percent customer retention rate are pretty darn good, but we’re always improving. Learn more at www.sentric.net.