Our service approach:
Flexible. Smart. Dedicated to you.
We look at service in a very simple way: It’s pretty much everything. That’s because we’ve all called a customer service department and spoken with five people about the same thing. And we think that stinks, too.
When you work with Sentric, we’re here to answer your questions and help you use SentricHR to solve real problems, save real time, and make a real impact in everyone’s work life.
Our product support team is the heart of our service model. Only a click or phone call away, they’re ready to help when you need it. Their experience and expertise are here to help you solve problems, become more efficient, and transform your workplace.
Tired of your current payroll provider? Just make the leap, we'll have you up and running in just a pay cycle or two.
We’ll migrate your critical data and give you access to a dedicated implementation pro for 60 days. By then, you’ll be ready to capture time, understand how your data is set up and be your company’s resident SentricHR expert.
From project kick-off, you’re in the capable hands of your dedicated implementation lead. They’ll assume responsibility for clearly defining and communicating your scope of work, project milestones, deadlines and priorities.
The Right Support
When You Need It
Sometimes you want to learn at your own pace. Sometimes you want to learn from an expert. And sometimes it's good to learn from people like you. That's why our support model incorporates it all.
Employees, managers, and admins can find a comprehensive selection of videos and articles about SentricHR on our Help Center. Admins have further access to sign up for live trainings, create cases, join groups, and much more from this ever-expanding resource.
Schedule a 30-minute, one-on-one session with a product expert to brainstorm, learn, and discuss next steps for your organization with SentricHR. This is your chance to dive deeper and see how SentricHR can help your organization succeed.
We understand that learning how to use SentricHR is very different from mastering your own data and set-up. Every customer gets tailored administrator training at the end of their implementation period.
First Time Open
If you purchase Benefits, we’ll not only help you get your benefits into SentricHR, but we’ll give you best practices, manage changes and premium updates for your first open enrollment. You'll get what you need, even if it’s outside your implementation.
We'll set up things like your payroll, time and benefits but understand that each organization handles talent a little different. We give you the flexibility to adapt SentricHR to your needs by providing you with tools and training necessary to be successful.
Concierge Service Options
We know not every client, implementation, or year is the same. And we also understand human resources departments in mid-sized organizations often need a little more than traditional software support. So if you find yourself in need of extra resources, training new people, executing new strategies, or resetting priorities, we have our Concierge Service options to see you through.
Your SentricHR administrator just got promoted. Or just left. Don’t panic. We’ll give your new administrator a series of one-on-one sessions on the areas of SentricHR your company uses. We’ll have them mastering the product and your data; they’ll be hitting the ground running before you know it.
Manager / Employee
The SentricHR interface is pretty intuitive, so most employees jump right in. However, maybe you want to roll out training sessions on how the product aligns with your absence plans, open enrollment or your review structure. We’ll do tailored online sessions to help you onboard your people.
If your company prefers to have someone onsite for a day, we can build a face-to-face training program for you, your HR team, or your managers and employees.
Most of our clients can get the reports they need from the hundreds of standard reports or our ad hoc reporting tool. Sometimes, however, we get a request for something a little more complicated. We'll slice and dice your data in ways you never knew possible.
It may be your most hectic time of year and SentricHR will reduce your burdens significantly, but if you’re still in need of more arms and legs to add new benefit plans and reestablish connections to carriers, we can help.
If you recently revamped your performance or training programs, or restructured organizational goals, you may be looking at pretty substantial changes to how you use SentricHR. Let us focus on the data changes so you can focus on change management.
Data can change as often as your company, and it’s not always feasible (or desirable) to batch change information across hundreds or thousands of employees in different locations, departments, or job roles. If you need to save yourself the headache, give us a call. We’ll help you keep your data up to date and accurate.
SentricHR is only as useful as it is used. Let us help you uncover which parts are being used to their full potential, help you identify new efficiencies, and make recommendations for best practices.