Service & Support
Easy-to-use software supported by real people.
Service Built for You
At Sentric, people are our number one priority and we make sure you and your employees have everything you need to succeed. No matter how good a platform is, sometimes you just want to speak to a real person who understands what you need – and you don’t want to wait hours to do it. That’s why we pair our all-in-one software with award-winning service and support from real people who help you solve real problems as quickly as possible. Whether you need standard support or something a little extra, we’re with you from the very beginning to ensure your success every step of the way.
Supporting Your Success at Every Step
We make sure you have the support you need at every turn. From personalized support sessions to articles and live training, you get the solutions you need in the form that works best for you. Whether it’s a daily process that isn’t going the way you planned, or something new outside your normal operations, help is only a click or phone call away.
Rapid Payroll Set-Up
Payroll is one thing that can’t wait – we promise to have you up and running within one or two pay cycles. Your payroll specialist helps you make the transition and is on call to answer any questions.
Dedicated Implementation Lead
Every business is different, which is why you’re paired with a personal implementation lead who configures your solution to meet your unique business needs and goals.
It takes time to get used to any new software. Tailored training helps you get the most out of your solution by familiarizing you with the features and how they support you and your business specifically.
Expert Support Team
Support experts and resources are always within reach. Whether your question is about payroll, benefits, or the product itself, you’re connected with an expert in that topic. If your question is urgent, we bump you up in the queue to help you stress less.
Explore our software your way. Browse our expanding collection of articles, videos, and step-by-step guides. Post questions to forums and discussion boards, join groups with other users, and create cases to get the answers you need. Managers and employees also have access to the Help Center, with resources specifically tailored for their experience with the software.
Our product experts conduct ongoing live training programs. With broad overviews and detailed breakdowns of each feature, these training programs are designed to give you added insight to the software and make your day easier.
Sometimes you need additional guidance to explore solutions in greater depth. One-on-one Connect Sessions with a product expert give you the chance to dive into tricky questions and get personal support for any topic.
Concierge Service: For When You Need a Little More
We built our service model to be all-inclusive and it goes above and beyond what most of our clients need to succeed. But we also know that every business is unique and your data needs change constantly. We can’t predict the future, but we can provide the extra support you need to tackle any new challenge with confidence. When you need a little more, our Concierge Services help you develop the perfect service package for your business. This may include:
- Individualized Training Sessions
- Advanced Customization
- Custom Integration
- And anything else you need!