People - Sentric People
Simply put, we’ve found that human resources people actually like, well, humans. And without getting overly sentimental, we’ve made it a priority to build a business made up of people who intuitively see their personal success connected to those around them. The results are two-fold – a client-centered company and a culture that retains great talent. Get to know some of our people.
The team that makes it all happen. Well, a few of them.
Our vision is simple: Build technology that strengthens the connections between companies and their people.
How we See HR
We believe Human Resources Managers are in the service business, helping companies and individuals manage life inside the office. And with high standards for responsibilities that range from deeply personal, to broadly impactful, they expect a lot from their partners.
We embrace those expectations, and deliver a product and service experience that can work within the many fluxes in their day while giving their clients (employees, managers, executives, job candidates) an awesome technology experience.
Our vision is simple: to make technology that strengthens the interactions between companies and their people. And what makes us different is the often forgotten notion that a client’s business is earned every day, long after the sale.
The right kind
We give every client multiple paths to success, allowing them to learn on their terms and how they learn best. Our support team doesn't simply pursue call resolution, they ask about what our clients want to achieve and help them get it done. And we do it through committed teams, a tenured and certified staff and by making service the heart of our culture.
All things HR all in
We get it. HR isn’t looking for more resources (they have enough of those to manage). We make software that’s focused on simplifying the complicated and centralizing the dispersed – allowing them to look pretty darn resourceful.
Software employees love
Building a perfectly tailored HR environment is a delicate balancing act. We make things powerful enough to do the job and intuitive enough to get used by every person in the organization every day.
A Little Background
We’re 21 years old and we live in Pittsburgh, or at least that’s where it all started. Back in 1994, we were a regional payroll services bureau, giving organizations like the Pittsburgh Pirates, Pittsburgh Cultural Trust, and Sarris Candies a local, client-service-centric payroll alternative. We got pretty good at that, building a customer base of thousands, processing billions, and expanding nationally, with offices in Huntington Beach, CA and Denver, CO.
By the mid-2000’s we were a small, profitable, stable company, growing at a consistent 10 to 12 percent per year. Around that time, our CEO, Mike Maggs, realized that the service-centric model we’d been so successful with in payroll was still missing in the broader world of HR. He decided it was time to diversify, grow, and give small and medium-sized businesses the same alternative in HR software that we’ve long offered in payroll. See “How we See HR” to learn why we thought we could make the leap.
With a stable core of customers, a profitable business model and group of passionate and talented people at the helm, we became an HR software company that still does payroll better than anyone. Today, 80 percent of our new revenue comes from our all-in-one HR software SentricWorkforce, and we’re growing that business profitability and consistently on the same principles that have gotten us this far:
- Our people have to love working for us before clients will love working with us.
- Profitable business is responsible business.
- Hire generous people; people who are generous with their time, thinking, and communities and are people who aren’t afraid to let clients know that we care about their success.
- Business is earned long after the sale, always advocate for the client. Always.
Finally, we embrace the blue-collar roots of Pittsburgh and our payroll business whole-heartedly. While other companies toss around words like innovation, transformation, integration, and a thousand other “-tions,” we’ll be getting the job done.